Grand Prairie, TX 75052

972-464-8346

paulstephenespinosa@gmail.com

Objectives:To serve an Organization as a hard worker in this competitive environment discharging all of my years of experience and my professional skills

Education:Associates of Applied Science in Electronics and Computer Technology

Heald Institute of Technology

Milpitas, California 

Employment:

10/2012 – PresentOwner/Designer

PSE Design, Grand Prairie, TX

Operated a small graphic design company, PSE Design created and produced business card, flyers, letterhead and other basic Marketing material. Responsibilities included design and creation of marketing material and all management duties of company.

11/2008 – 11/2014Free Lance Graphic Designer

Apostolic Assembly/ International Missions, Rancho Cucamonga, CA

Created marketing material, reordered interviews, marketing videos, fliers, posters and convention marketing materials for a large international missions originations. Materials were used for fund raising and marketing of mission work in over 25 countries in both English and Spanish.

12/2007 – 08/2012BlackBerry Enterprise Specialists

Research in Motion, Irving, TX

Provided technically and Customer support for Latin American and US based carrier partners.  Responsibilities included providing support via e-mail and phone to Research in Motion’s enterprise customer’s in either English or Spanish. I also provided on floor mentoring and had an active role in training new hire reps.

01/2007- 07/2007Motel Manager

Paradise Inn by the Beach, Santa Cruz, CA

Responsibilities included day to day operations of this property. Customer Service, Reservations, Check In and outs, Supervision of staff, maintenance and

All financial reports.

07/2005 – 07/2006Data Exception Analyst

Instill Corporation, Redwood City, Ca

Responsibilities include receiving data information through e-mails regarding failed files to support, resolve issues, and resolve concerns for the company data.  Track of current errors and solve them.  Position requires contacting customers via phone and e-mail as well as work very close to the Instill Technical Support Team.

01/94 – 07/2007Director of Technology Department and Head Sound Technician:

Apostolic Assembly, Watsonville, CA

This is a volunteer position. Responsibilities include the design, setup, maintenance and training of the Apostolic Assembly's Computer, Sound and A/V Departments. Responsible for all the upgrading and inventory of equipment. Responsible to train new personnel. As a Director of the Technology Department, I am responsible to review new products and its functions as well as troubleshooting.

02/2004-06/2005Small Business Customer Service Representative

SBC, San Jose, California

Service customers inbound calls by answering their questions and using customer cues to upgrade customer’s products and services. Responsibilities included answering 30-45 incoming calls, responding to customer’s e-mails and follow up customer’s issues.

12/2001 – 7/2002Data Analyst and Seminar Assistant

Santa Clara County Office of Education, San Jose California

This was a substitute position; I worked for the Migrant Education Program, running audits on the k-3 and high school Migrant students. Responsibilities included gathering information, create a database and data entry.  I was also responsible for the creation of reports that would display the gathered information. This position required interaction with the school districts, data entry, heavy phone work, and traveling.

As a Seminar Assistant:

This was a substitute position. Responsibilities included general  administration duties, scheduling and plan multiple seminars at once, maintain database,  Create, send and fill flyers, brochures, and other printed material, copy extensive material for seminars either black and white and color.

7/99 – 7/2001Customer Service and Technical Support

V-Communications, San Jose, California

Position responsibilities were to sell, support, analyze, and resolve technical problems for our customers in a mid-sized software company. Responsible to answer a high volume of calls and e-mails regarding our products and services. Responsible to provide excellent customer service.  Also responsible of substantial document writing and weekly training. Trained all new employees about the product and tech support tips and tools. The products supported required a strong knowledge of most Operating Systems and awareness of all changes to them. This position required constantly learning and relearning new ways of doing things and new technology. The position also involved extensive troubleshooting.

7/98 - 1/99Junior Test Engineer and Tech Support:

Aztech Labs Inc., Fremont, California

Responsibilities involved heavy technical support, via telephone and email. Also included testing of new products and technical writing. This position also included RMA testing and research of product issues. Responsible to write reports concerning product issues and follow up with our customers until resolved.